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Book | Training Impact Measurement (Paperback)

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About the book

This book provides a practical and intuitive model for measuring the effectiveness of technical training programs, addressing the challenges faced by technical training managers and other technical managers in justifying the return on investment for large-scale and investment-intensive training programs. The 4-tier Return on Expectations (ROE) framework presented in this book, developed through years of research, observation, and experience, aims at reducing the pains of technical business managers while presenting and return on investment (ROI) of their training programs.

This book reduces your pains by eliminating the need to dollarize every piece of training investment. It also makes you less dependent on practically difficult methods to compute a defendable ROI. Instead, it will guide you on clarifying your and your stakeholders’ expectations and then presenting a return on expectations, using the most relevant metrics and practical approach to calculate four indices: training reaction index, improvement index, effectiveness index, and impact index.

By using a feedback-based and data-driven approach, this book enables technical training managers or training leaders handling large-scale programs to collect data, measure key indicators, and compute indices that provide evidence of the effectiveness of their training programs, ultimately helping them communicate the value and effectiveness of your training programs to executives. Never again would you return to your traditional methods.

Target readers

This book is meant for technical training managers who manage the large-scale complex training programs, who are often required to present the value of the training to financial and management executives. This book is good for junior or middle-level training managers to understand the basic approach for measurement of the effectiveness of technical training. This book provides a practical method of measuring training effectiveness based on ‘common sense’ business metrics technical training and engineering program leaders use in the normal course of work, without aiming too big to develop their business or financial acumen.

Book outline/ Table of content

Chapter 1 TRAINING EVALUATION CHALLENGE

Training Effectiveness, Impact and ROI
Measuring TE vs ROI
Models for measurement
Why current models do not work
Challenges In Measurement
Making measurements easy

Chapter 2 MEASURING LARGE-SCALE TECHNICAL TRAINING PROGRAMS

Large-scale training programs
Complex technical training programs
Why large-scale complex technical training programs
Measuring complex, large-scale technical training programs
Making Measurement Simple for Managers

Chapter 3 AN INTUITIVE MODEL FOR TECHNICAL TRAINING MANAGERS

A Common-Sense Model For Engineers
4-Tier Representation of the ROE Model

Chapter 4 DATA COLLECTION IN ROE MODEL

Data Collection
Step 1: Competency Map from Job Performance Metrics
Step 2: Pre-training baseline
Step 3: Post-Training Self-Assessment
Step 4: Post-Training Supervisor’s Assessment
Step 5: Quarterly Job Performance
Step 6: Quarterly Business Performance Indicators

Chapter 5 MEASURING REACTION INDEX

Why reaction index
The Process

Chapter 6 MEASURING IMPROVEMENT INDEX

Why Improvement index
The Process

Chapter 7 MEASURING EFFECTIVENESS INDEX

Why Effectiveness index
The Process

Chapter 8 MEASURING IMPACT INDEX

Why Impact index
The Process

Chapter 9 APPLYING THE MODEL IN PRACTICE

The Business
Training ROI Challenge
Step 1: Competency Map from Job Performance Metrics
Step 2: Pre-training Baseline
Step 3: Post-training assessment
Step 4: Post-training Supervisor’s assessment
Step 5: Quarterly Job Performance
Step 6: Quarterly Business Performance
Recap

Chapter 10 FINAL THOUGHTS

Chapter 11 CAREER ACCELERATION RESOURCES

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